Covid-19 Policy

UPDATE: MARCH 18TH 2020

We are currently receiving a high number of messages, so our response rate is not as fast as usual. We are working hard, reading and replying to everyone and will respond in time.

Thank you for your patience.

If you’re planning on travelling in the upcoming months, you will probably be aware of the recent outbreak of COVID-19 (Coronavirus). Here are some top tips on how to stay safe whilst on the road:

How to avoid Coronavirus?
  • Regularly wash your hands thoroughly (for 20 second) with an alcohol-based hand rub or hot soap and water
  • Keep your distance from people who are coughing or sneezing
  • Avoid touching your eyes, nose and mouth.
  • Make sure you, and the other people around you, are covering their mouth and nose with a tissue when they sneeze, dispose of the tissue straight away and then wash your hands. This will help stop the virus from spreading.
What to do if you feel unwell
  • If you have a fever, cough and difficulty breathing make sure to seek medical advice early. In the UK you can contact NHS 111 by dialling 111 or heading to their website.
  • Follow the advice of your health care professional and avoid public spaces with large crowds of people.
What we are doing

At Palmers Lodge the Health & Safety of our guests is of paramount importance. Therefore, we have put in place the following measures:

  • Some of our largest dorms have already been closed to reduce the number of other guests that you are sharing with.
  • Increased cleaning of all areas.
  • Hand-sanitizer available at reception.
  • ncreased regular hand washing for all our staff.
  • The Palmers Vaccine* – a free bottle of Corona in our bar.

*Not scientifically tested, whilst stocks last

Check ins at Palmers Lodge

Based on the UK Government advise, travellers experiencing symptoms of Coronavirus such as high temperature or continuous cough must self-isolate for 7 days. Unfortunately, Palmers Lodge is not a suitable location for guests to self-isolate and for this reason we are unable to accept your bookings and let you check in.

If you are yet to arrive, please get in touch and we can arrange a refund for you. If you are already in the UK, you should contact NHS 111 and seek immediate medical advice.​

Cancellations at Palmers Lodge

If you have a booking at Palmers Lodge, arriving before April 30th, please get in touch and we can advise what cancellation policy is in place for your reservation.