All deposits paid are non-refundable, if you paid a deposit to an online agent or any other travel agent you will need to contact them directly for this as that is their commission.

Please contact the London hostel which you booked and they will process any changes for you, if you booked via a booking agent you may be required to process any changes directly with them so please check your confirmation. If you booked directly with us please send us an email requesting your modifications.

If, for example, you have booked 5 beds in a 6 bed dormitory there’s a chance you will share the room with someone else. If you don’t want to share the room you will need to book a private room. Alternatively you’d have to book all the beds in the same room type and let us know so that no one else would have access to it.

We require 24 hours notice before 2pm the day of arrival, for more information please see our terms and conditions.

Other terms and conditions may apply to bookings made through Online Travel Agents (OTA’s).

For the London hostels the longest you can stay is 14 days.