How can I change my booking?

Please contact us and we will process any changes for you, if you booked via a booking agent you may be required to process any changes directly with them so please check your confirmation. If you booked directly with us please send us an email requesting your modifications.

Will I share the room?

If, for example, you have booked 5 beds in a 6 bed dormitory there’s a chance you will share the room with someone else. If you don’t want to share the room you will need to book a private room. Alternatively you’d have to book all the beds in the same room type and let us know so that no one else would have access to it.

How can I cancel?

We require 24 hours notice before 2pm the day of arrival, for more information please see our terms and conditions.

Other terms and conditions may apply to bookings made through Online Travel Agents (OTA’s).

Will we all be in the same room / my friend and I booked separately, will we be in the same room?

To ensure you will all be in the same room please contact us and we will strive to ensure that you will be placed together.

If you and your friends have booked separately please contact us directly quoting all booking names and numbers to ensure that we can place you in the same room, please note that if you’ve booked different room types this may not be possible.

In both cases we cannot promise that you will all be in the same room but we daily check all the reservations and go out of our way to try out best to ensure that you are all kept together.

What is your child / under 18 policy?

Children under 16 years old must be in a private room, they cannot share a dormitory with other guests.

Persons between 16-18 and not travelling with anyone over the age of 18 must have written permission from their legal guardian stating they are allowed to travel.